Frequently Asked Questions

- Turn on Bluetooth on your device. 

- Turn on the Precheck Smart Thermometer. 

- Precheck will automatically pair your thermometer with your phone.

Yes, click Edit Profile and Add User.

Yes, as long as the thermometer is sterilized after each use, it can be used multiple times by other family members.

Yes, please click here to purchase another testing kit.

The samples collected using the Everlywell COVID-19 Test Home Collection Kit are meant for rt-PCR tests (a specific kind of molecular PCR test) that look for the presence or absence of unique genomic markers of the SARS-CoV-2 virus using a nasal swab for sample collection. This kind of testing is widely used by laboratories, including the CDC, to help diagnose COVID-19.

Once your order is complete, your package will be shipped from our fulfillment warehouse within 1-2 business days (Monday - Friday). We estimate that you will receive your package within 2-5 business days of placing your order. You also have the option of purchasing expedited shipping to your home for an additional fee. Kits that are ordered Friday through Sunday will not be shipped until the following week.

In order to get your sample to our labs as quickly as possible, we provide a prepaid UPS shipping label. Results are typically available within 72 hours after the lab begins processing the sample. All labs processing COVID-19 tests are operating Monday-Saturday. You will receive an email when your results are ready. You can find more information about the process here.

While we have done everything we can to make the process as quick and easy as possible, please keep in mind that shipping times have been unpredictable recently (you can find more about this on the USPS and UPS websites). If you are concerned that your schedule is too tight to allow for unforeseen delays, we recommend that you check your local government’s website for other testing resources.

Like our other products, the Everlywell COVID-19 Test Home Collection Kit will come with everything you need to collect a sample at home (generally in five minutes or less) and safely ship your sample to a CLIA-certified laboratory.

You will use the provided materials to collect a nasal swab sample. The swab tip does not need to be inserted far—only about an inch into your nostril. Please refer to our video and print instructions for more information.

In order to get your sample to our labs as quickly as possible, we provide a prepaid UPS shipping label. We strongly recommend that you deposit your sample in a UPS drop box before the last pick up of the day. Additionally, UPS drop boxes do not operate on weekends. 

Customers who do not use a dropbox or deposit their sample on the weekend may experience a delay in shipping which can result in delayed results or sample expiration. You can find drop box locations on the UPS website.

- The swab is not in the tube with the saline solution.

- The tube is not sealed and in the biohazard bag.

- The sample expires before it the lab is able to process it (5-7 days from collection).

Results are typically available within 72 hours after the lab begins processing the sample. All labs processing COVID-19 tests are operating Monday-Saturday. You will receive an email when your results are ready. 

You can find more information on our blog as well as safety tips for COVID-19 prevention and treatment here.

Yes, the Everlywell COVID-19 Test Home Collection Kit and our lab partners have received Emergency Use Authorization from the FDA.

The COVID-19 Test Home Collection Kit will include everything you need to safely collect your sample in just a few minutes including detailed print and video instructions to walk you through the process. This is a widely used type of swab for COVID-19 testing. 

The results will tell you whether you have tested positive for SARS-CoV-2 Coronavirus, also referred to as COVID-19 or coronavirus. Individuals with positive results will be offered a telehealth consult with an independent board-certified physician.

If you have a positive test result, it is very likely that you have COVID-19. There is a very small chance that this test can give a positive result that is wrong (a false positive result). Your healthcare provider will work with you to determine how best to care for you based on the test results along with medical history, and your symptoms. 

Treatment includes managing symptoms and limiting your exposure to other people to protect from spread of disease. 

Your results will be reported to state public health authorities to help inform the crucial ongoing public health response.

In certain cases, you may not receive a definitive result because of early infection or inadequate sampling. If this happens you will be contacted directly by a doctor to help you with planning your next steps. 

The test can sometimes show a negative result even if you are infected SARS-CoV-2, the virus that causes COVID-19. This can happen if:

- It is too early in infection for the test to detect the virus.There was a problem with your sample or the test itself. A false negative result on this test may be more likely to occur if your sample was not shipped back to our lab the same day it was collected.              

- If your results are negative and you’re having symptoms, continue to follow isolation precautions and ask your healthcare provider if you need further testing.

- If your results are negative and you don’t have any symptoms, continue to monitor for any symptoms up to 14 days after your last possible exposure.

Quickscan is our in-house app to scan the Precheck QR Code HealthXert when entering a Precheck accredited facility. Download the Precheck Quickscan app here.