Your Privacy: Overview
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
- Information You Provide to Us.
Registration and Profile Information. When you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we ask you for your name, email address, and phone number.
Communications. If you contact us directly, we may receive additional information about you. For example, if you are a Venue User and you contact our Customer Support Team, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If we offer a newsletter and you subscribe to it, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us through LinkedIn.
Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third party payment processor on our behalf.
Health Screening and Other Related Information. If you sign up for an account as an Individual User, we will ask you to provide certain information based on criteria set by a Venue User regarding risk factors for exposure to infectious disease. The responses to these questions include information about symptoms you may be experiencing. We also ask you to record your body temperature through a thermometer that is connected remotely through the app. Individual Users also are asked to provide evidence of infectious disease testing results. You can request a infectious disease screening test through the app, and we will connect you with a third party service provider to obtain this test. When and if a vaccine becomes available, we may also ask for information about your infectious disease vaccination status.
- Information We Collect When You Use Our Services.
Location Information. When you use our Services, we may receive your precise location information, such as when you record your body temperature through a connected thermometer or request a infectious disease screening test through the app. We also infer your general location information, for example by using your internet protocol (IP) address.
Device Information. We receive information about the device and software you use to access our Platform, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Platform.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
- Information We Receive from Third Parties.
Test Results. If you are an Individual User and you request a infectious disease test through the Service, we will refer to you to a third party service provider, and subsequently receive information from that third party indicating only whether the infectious disease test was positive or negative.
Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
How We Use the Information We Collect
We use the limited information collected under the Section A, “Health Screening and Other Related Information” and Section C, “Test Results” only in the following ways:
- To provide our Services;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for internal product development and improvement, or product results and usage analytics.
In addition to the forgoing, we use the other information we collect in the following ways, unless limited by our agreements with our Venue Users:
- To provide, maintain, improve, and enhance our Services;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Platform, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for internal product development and improvement, or product results and usage analytics;
- To send you push notifications;
- To facilitate transactions and payments;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
Venue Users. If you are an Individual User, you have the ability to produce an encrypted “quick response” or QR code that can be read by a Venue User using a scanning feature through our Services. When an Individual displays their QR code to a Venue User, the Venue User scans the Individual User’s unique, encrypted QR code. A green “pass” or red “fail” icon will display on the Venue User’s screen, indicating whether the Individual User’s infectious disease screening parameters fell within the acceptable or unacceptable range set by that Venue User. Only this icon will be displayed on the Venue User’s screen. No other data, such as an Individual’s symptom information or infectious disease test results, will be shared with the Venue User.
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Platform and to help us improve them, we automatically receive information about your interactions with our Platform, like the pages or other content you view, and the dates and times of your visits.
Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Platform.
Consent. We may also disclose your information with your permission.
Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings. However, using your location while simultaneously registering your temperature is core to our Services and without it, you may not be able to successfully use our Services.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with information we collect, some features of our Platform may not work as intended.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use Platform from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Platform. By providing any information, including personal information, on or to the Platform, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
If you have any questions, comments, or concerns about our processing activities, please email us at firstname.lastname@example.org or write to us at 8560 West Sunset BLVD Floor 10 West Hollywood, CA 90069.
Last Updated: July 13th, 2020